Support
Getting help
One address reaches us: hello@canopy.ag. It is monitored by the team that builds the product, not a queue that routes elsewhere.
What to expect
We aim to reply within one working day. Canopy is a small team, so an answer comes from someone who can act on it. If something is broken and it is stopping work in your operation, say so in the subject line and we will treat it that way.
What helps us help you
- Your organization, and the site or zone if the problem is specific to one.
- What you expected to happen, and what happened instead.
- Roughly when it happened, so we can find it in the logs.
- A screenshot, if it is something you can see.
None of it is required. A short message beats no message.
Reporting a security issue
Send it to hello@canopy.ag with "security" in the subject. Please give us a reasonable chance to fix it before disclosing it publicly, and we will keep you informed while we do.
Privacy requests
Requests for a copy of your information, a correction, or deletion go to the same address. What we hold and how it is handled is described in our privacy policy.
Not a customer yet
If you are trying to work out whether Canopy fits your operation, the same address works, or you can request a demo from the home page.